Grievance Redressal
DostMilo takes complaints seriously. If you have a grievance about content, conduct, safety, privacy or your account, you can raise it as described below, and we will address it within the timelines required by applicable law.
Grievance Officer
Name: Utkarsh Gupta
Entity: CORE Outsourcing Services Pvt Ltd
Email: grievance@dostmilo.com
Address: E-2, Sector 63, Noida, Gautam Budh Nagar, Uttar Pradesh, India
How to file a complaint
- Use the Report option on the relevant profile, message or meetup in the app; or
- Email the Grievance Officer at grievance@dostmilo.com.
Please include your account phone number, a description of the issue, the profile or content involved, and any relevant screenshots or references.
Our response timelines
We aim to meet or better the timelines required under the applicable Information Technology (intermediary) rules:
| Type of complaint | Target |
|---|---|
| Acknowledgement of any complaint | Within 24 hours |
| General resolution | Within 7 days |
| Certain content-removal complaints | Within 36 hours |
| Non-consensual intimate imagery or electronic impersonation | Removal / disabling within 2 hours |
Immediate threats to safety, content involving minors, trafficking, and active SOS situations are treated as the highest priority and are actioned as quickly as possible.
Escalation
If you are not satisfied with the resolution, you may request a review by our Trust & Safety lead, and pursue any remedies available to you under applicable law.
Emergencies
DostMilo is not an emergency service. If you are in immediate danger, contact local emergency authorities first, then raise a report so we can assist and preserve relevant records.